Terms & Conditions

1. General Terms of Service

These Terms & Conditions ("Terms") govern your access to and use of the TIO Auto Parts Inc website and any purchase you make from us. By browsing our site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

We may update product information, availability, and these Terms from time to time (see Section 8). Your continued use of the site after any change constitutes acceptance of the updated Terms. Nothing in these Terms limits any rights you have under applicable Canadian consumer protection law.

2. Pricing

• All prices displayed on our website are listed in Canadian Dollars (CAD) and do not include applicable federal/provincial taxes unless otherwise stated; taxes are calculated and added at checkout.
• We accept payment for online orders by major credit card and Interac e-Transfer (see Section 6 - Payment).
• We reserve the right to change prices at any time without prior notice. Price changes will not affect orders for which you have already received an order confirmation.
• An order confirmation (by email and/or on-screen) reflects the price, taxes, shipping cost, and any applied discount at the time your order was placed. If a pricing or listing error is discovered after an order is confirmed, we will contact you before processing the affected item and you may choose to proceed at the corrected price or cancel that item at no charge.
• Promotional pricing and coupon codes are subject to the specific terms disclosed at the time of the offer and may be withdrawn or modified at our discretion.

3. Shipping

• We ship Canada-wide, with an expected delivery timeframe of approximately 2-7 business days from the date your order ships, depending on your location and the carrier's service level.
• Orders are shipped using our contracted carrier partners; the available carrier(s) and estimated delivery window are shown at checkout based on your shipping address and the size/weight of your order.
• Delivery timeframes are estimates provided by the carrier and are not guaranteed; delays caused by weather, customs, remote locations, or carrier service disruptions are outside of our control.
• If a package is lost or significantly delayed in transit, please contact us with your order number so we can open a trace/claim with the carrier. Confirmed lost shipments will be replaced or refunded once the carrier's investigation confirms the loss.
• Please inspect your shipment upon arrival. Visible shipping damage should be reported to us within 48 hours of delivery so we can file a timely carrier claim.
• Customers who select Self Pickup at checkout may collect their order directly from our warehouse (394 Deerhurst Dr, Brampton, ON L6T 5H9) instead of using a shipping carrier.

4. Return Policy

• Returns are accepted within 30 days of the delivery date. Items must be unused, in resalable condition, and in their original packaging.
• All eligible returns are subject to a 15% restocking fee, deducted from your refund, unless the return qualifies as a seller-caused error under "Seller Liability" below.
• Return shipping is the buyer's responsibility ("buyer bears freight") - the cost of shipping the item back to our warehouse is not reimbursed and is not deducted from the restocking fee, unless the return qualifies as a seller-caused error under "Seller Liability" below.
• All returns require a valid Return Merchandise Authorization (RMA) obtained through your account before shipping any item back to us. Items returned without a valid RMA may be refused or delayed.
• Refunds are issued to the original payment method once the returned item has been received and inspected at our warehouse.

4.1 Non-Returnable Conditions

The following items and situations are not eligible for return or refund:

• Parts that have been installed, used, or show signs of installation attempts (e.g. drilled, cut, painted, or with removed protective film/packaging).
• Electrical components, wiring harnesses, and special/custom-ordered or made-to-order parts, except where defective on arrival.
• Items marked as "Final Sale" or "As-Is" at the time of purchase.
• Returns submitted more than 30 days after the delivery date.
• Returns shipped to us without a valid RMA, or shipped back in packaging that does not adequately protect the part from damage in transit.
• Products damaged due to misuse, improper installation, accident, or normal wear and tear after delivery (see Warranty, Section 5, for defect-related claims instead).

4.2 Seller Liability (Free of Restocking Fee + Refundable Return Freight)

The 15% restocking fee and buyer-pays-freight policy above apply to change-of-mind or no-longer-needed returns. If a return is the result of our error - for example, we shipped the wrong part, an incorrect fitment, a defective item, or a part that arrived damaged in transit due to inadequate packaging on our part - we take full responsibility and:

• Waive the 15% restocking fee in full.
• Refund your return shipping cost (or provide a prepaid return label), so you are not out of pocket for our error.
• Arrange a replacement, exchange, or full refund at your preference, once the returned item is received or, where applicable, confirmed defective from the photo evidence described below.

To qualify for seller-liability treatment, please contact us (and request an RMA) within 30 days of delivery and describe the issue - we will confirm eligibility before you ship the item back.

4.3 Photo Evidence for Return Requests

To help us process your return quickly and accurately, we require clear photos of the part as part of every return request, especially for claims of damage, defect, or incorrect item/fitment:

• Photos should clearly show the part's condition, any damage or defect, the part number/label, and the packaging as received (including shipping box/packaging damage, if applicable).
• Photo evidence can be uploaded when submitting your return request online and is used to confirm eligibility (including whether a return qualifies as a seller-caused error under Section 4.2) before an RMA is issued.
• Return requests submitted without the requested photo evidence may experience processing delays, or may be assessed under the standard (non-seller-liability) return terms if the claimed issue cannot be verified.

5. Warranty

• Products sold by TIO Auto Parts are covered by a one (1) year factory warranty against manufacturing defects, from the original date of purchase.
• The warranty covers defects in materials or workmanship under normal use; it does not cover damage from misuse, improper installation, accident, or normal wear and tear.
• A replacement part provided under warranty does not restart or extend the original one-year warranty period - the replacement is covered only for the remainder of the original warranty term.
• To make a warranty claim, please contact us with your order number, a description of the defect, and photos where applicable.

6. Payment

• We accept payment by major credit card and Interac e-Transfer.
• All online card payments are processed through a secure, PCI-compliant third-party payment gateway. We do not store your credit card number or full payment details on our systems.
• Your order will not be processed or shipped until payment has been successfully received and confirmed.
• In the event of a failed or declined payment, we will notify you so you can retry with another payment method.

7. User Accounts

• To place an order or access certain features, you may be required to register for an account using accurate and complete information.
• You are responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account. Please choose a strong, unique password and notify us immediately if you suspect unauthorized access to your account.
• You must be at least the age of majority in your province of residence to create an account and place an order.
• We reserve the right to suspend or close any account, at our discretion, in cases of suspected fraud, abuse, violation of these Terms, or non-payment, with or without prior notice where reasonably necessary to protect our business or other customers.

8. Authentication

• Access to your account and certain website features requires you to authenticate using your registered email address and password, or another sign-in method we may offer.
• You must keep your login credentials confidential and must not share your password or allow others to access your account. You are responsible for all activity that takes place under your account once authenticated.
• We may use additional verification steps (such as email confirmation, one-time passcodes, or security questions) to confirm your identity, protect your account, and prevent unauthorized access.
• If you suspect your account credentials have been compromised or that someone has accessed your account without authorization, you must notify us immediately so we can secure your account.
• We reserve the right to require re-authentication, reset your password, or temporarily suspend account access where we reasonably suspect unauthorized use, fraud, or a security risk.

9. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that any dispute arising from these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada, and you consent to the personal jurisdiction of such courts.

10. Updates to the Agreement

We reserve the right to modify or replace these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as a notice on our website or an email to registered account holders).

Your continued use of our website or services after any changes to these Terms take effect constitutes your acceptance of the revised Terms. We encourage you to review this page periodically to stay informed.